In the world of sports, I am usually the only woman in the room, behind home plate, on the sideline or on the driving range.
I often get the question, "Is it a disadvantage being a woman sports agent?" Or sometimes they ask it like, "How much harder is it for you since you are a woman?"
Rarely, someone will follow up with, "I bet it helps."
You bet it does, if you handle it right. It is easy to tell women in work environments filled primarily with men to just be great. Be smarter, work harder, execute better and more consistently. I would add that awareness is paramount: Be aware of the messages you send.
My advice during gender diverse moments is to avoid stereotyping others. My experiences have demonstrated that that, in turn, supports connectivity.
Awareness: Who is in the room? Or on the call? Earn their respect, just as they must earn yours. You might walk in with it because of your reputation, but walk out with it because of how authentic, smart, collaborative and solution-oriented you are --- and because of your ability to connect. I would argue that awareness enhances your ability to connect. Awareness requires preparation. Know your audience. I've been the only woman in the room full of men on thousands of occasions, I'm aware but unfazed at the same time.
Jason Heyward, a CSE client, broke camp with the club in the big league and made the All-Star team --- he was aware but unfazed --- he expected it. And, it's working.
Authentic and productive visibility: Know the others' business, from their clients, to their competition, to their jargon.
And contribute communicatively. It matters --- a lot. Early in an encounter with a player, I'm aware I'm the only woman, but when you speak their language you connect. "Why the double switch in the 8th last night?" "Were you sitting fast ball on that 3-2 count in your second at bat?"
Adapt, connect in an authentic and genuine way.
Be great and better: One of our coaches tells his guys, "You better be better than your problems."
I have seen athletes who are not better than their problems, they are dismissed (T.O. among the most well-known). Tiger was better than his problems to Nike, but not for Accenture, Gillette and plenty of others.
Execute: When you execute, you can lead and influence others. Some are leaders because of their title, but to be a person of influence you must execute --- and do so consistently.
Our client John Smoltz was a leader in the Atlanta Braves clubhouse for years, because he did a lot of intangible things well --- he is involved in our community, he represented the organization well, he was available to the media.
But if he didn't do one of them well, if he didn't execute year after year on the mound, would he have been a leader in the clubhouse? I would argue not. It is his ability to execute consistently that has made him one of the best and a promising future Hall of Famer.
Can we utilize these ideas to enhance productivity and improve results?
Thursday, March 31, 2011
Thursday, March 17, 2011
Facebook and fan fervor
To see the transformational change in our world due to social media, look no further than the impact of tweets and such on athletics and the power of the fan.
In the past, the fan's interaction with an athlete was a one-way experience. The fan would visit the team website to view the latest news about the player, get to see the player at staged events or hear about favorite athletes from the perspective of a sportswriter. The relationship could be described as "at arms length" and non-transparent.
Now, due to social media, there is an instantaneous connection where the veil of secrecy has been lifted and the team, the locker room and the athlete's life are more "real" to the fan.
This is creating a new paradigm of fan/celebrity relationships that make the fan feel more connected to the celebrity as if they are actual "friends."
Athletes who have adopted this "transparent" relationship with their fan base through authentic posts make their brand more marketable to teams, sponsors, and potential endorsement opportunities.
This has shifted an immense amount of power directly to athletes as they become their own media property.
What can build a brand or damage it
Social media provide a powerful platform for connecting with fans, but reckless use can be damaging.
Every tweet, post, photo and video makes a statement of personal views --- which will be taken seriously if it jeopardizes the integrity of a team or sponsor.
Take Michael Phelps for instance.
Stream-of-consciousness postings on social networks can --- and often will --- get athletes in trouble.
So interactions have to contain some thought about consequences. Athletes not only have to think about what they say, they also have to think about where and when they say it.
Leagues such as the NFL, the NBA and even the SEC are demanding it. A simple misstep can mean a hefty fine --- anywhere from $7,500 to $25,000.
In the NFL, new rules prohibit tweeting 90 minutes before and after games by players, their representatives, coaches, team personnel, and officials.
It's a fear of losing control that is driving organizations to restrict what gets said in a social media space. Media outlets are also clamping down.
ESPN contracts analysts and athletes as its on-air broadcast talent and prohibits them from discussing sports stories in social media.
Celebrities need to remain disciplined and have a plan and a few guidelines in place for how to conduct their communications.
Integrated strategy for brand building
A fully integrated social media strategy for multiple platforms such as Facebook (official and unofficial fan pages), MySpace, Twitter, YouTube (where you have your own YouTube channel) is a rarity in the sports world, even if the benefits to that athlete's brand are so obvious.
However, this integrated message takes time, discipline and work by the athlete (really minutes a day if they are savvy), so most shy away from it or hand it over to a PR firm to "handle" their social media. The fans see right through this.
Let's use Lance Armstrong as an example.
He is one of the most dedicated social media users across multiple platforms. On any given day, he will post a tweet about his ride route, where fans show up and ride with him.
From that event fans will post videos of the ride on his YouTube channel and comments on his Facebook page. The connection his fans feel with him due to such relatively simple yet authentic gestures makes him one of the most popular on Web 2.0.
Some athletes may ask how posting a tweet or a message on Facebook matters. Tweet Lance Armstrong that question and he'll tell you it has landed him a number of new endorsements where he can pair hungry fans with hungry retailers. All due to social media. Savvy celebrities see socially connected fan bases as currency that pays dividends --- and will continue to do so long after they have left the playing field.
In the past, the fan's interaction with an athlete was a one-way experience. The fan would visit the team website to view the latest news about the player, get to see the player at staged events or hear about favorite athletes from the perspective of a sportswriter. The relationship could be described as "at arms length" and non-transparent.
Now, due to social media, there is an instantaneous connection where the veil of secrecy has been lifted and the team, the locker room and the athlete's life are more "real" to the fan.
This is creating a new paradigm of fan/celebrity relationships that make the fan feel more connected to the celebrity as if they are actual "friends."
Athletes who have adopted this "transparent" relationship with their fan base through authentic posts make their brand more marketable to teams, sponsors, and potential endorsement opportunities.
This has shifted an immense amount of power directly to athletes as they become their own media property.
What can build a brand or damage it
Social media provide a powerful platform for connecting with fans, but reckless use can be damaging.
Every tweet, post, photo and video makes a statement of personal views --- which will be taken seriously if it jeopardizes the integrity of a team or sponsor.
Take Michael Phelps for instance.
Stream-of-consciousness postings on social networks can --- and often will --- get athletes in trouble.
So interactions have to contain some thought about consequences. Athletes not only have to think about what they say, they also have to think about where and when they say it.
Leagues such as the NFL, the NBA and even the SEC are demanding it. A simple misstep can mean a hefty fine --- anywhere from $7,500 to $25,000.
In the NFL, new rules prohibit tweeting 90 minutes before and after games by players, their representatives, coaches, team personnel, and officials.
It's a fear of losing control that is driving organizations to restrict what gets said in a social media space. Media outlets are also clamping down.
ESPN contracts analysts and athletes as its on-air broadcast talent and prohibits them from discussing sports stories in social media.
Celebrities need to remain disciplined and have a plan and a few guidelines in place for how to conduct their communications.
Integrated strategy for brand building
A fully integrated social media strategy for multiple platforms such as Facebook (official and unofficial fan pages), MySpace, Twitter, YouTube (where you have your own YouTube channel) is a rarity in the sports world, even if the benefits to that athlete's brand are so obvious.
However, this integrated message takes time, discipline and work by the athlete (really minutes a day if they are savvy), so most shy away from it or hand it over to a PR firm to "handle" their social media. The fans see right through this.
Let's use Lance Armstrong as an example.
He is one of the most dedicated social media users across multiple platforms. On any given day, he will post a tweet about his ride route, where fans show up and ride with him.
From that event fans will post videos of the ride on his YouTube channel and comments on his Facebook page. The connection his fans feel with him due to such relatively simple yet authentic gestures makes him one of the most popular on Web 2.0.
Some athletes may ask how posting a tweet or a message on Facebook matters. Tweet Lance Armstrong that question and he'll tell you it has landed him a number of new endorsements where he can pair hungry fans with hungry retailers. All due to social media. Savvy celebrities see socially connected fan bases as currency that pays dividends --- and will continue to do so long after they have left the playing field.
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